Serious Detecting offers a simple 30-Day Money Back Guarantee. Within 30 days of receipt of your order you may return or exchange any detector or accessory for a full refund, as long as all items are new, unused, unassembled, in the original unopened packaging, with the manufacturer’s warranty and instruction manual. When you are returning products, return shipping, insurance, etc. are your responsibility. If your detector was shipped under a free shipping promotion, shipping charges will be deducted from your refund. Alternatively, you can get the refund in the form of store credit if you prefer. No shipping charges will be deducted from the store credit.
If the return is a result of our error or if the item is defective (out of the box), please send it back within 14 days of purchase for an exchange. We will pay the shipping costs.
If you are returning an item that has been opened or used, but not damaged, you will be charged a 15% restocking fee within the 30-day period. We are unable to accept returns after the 30-day period.
Any bundled items with a product will have to be returned in new condition with the original product it was bundled with. If you are returning bundled items that are new, unused, unassembled and in the original unopened packaging, with the manufacturer’s warranty and instruction manual, but outside of the 30-day period, then we will charge a 5% restocking fee. If you are returning a bundled item that has been opened or used, but not damaged, you will be charged a 15% restocking fee within the 30-day period deducted from the original items price.
For your return or exchange to be processed, 3 simple steps must be completed.
- Contact us at (734) 717-8277. You will be asked for your order number and the reason for your return.
- We will contact you within 48 hours to provide return instructions and a pre-paid UPS domestic or USPS domestic label to ship the items back to us.
- You will pack the items securely and attach this label to your package to send them back to us.
Once your return is received and inspected (usually within 48 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
- Contact Information
- Serious Detecting is located at:
- 3901 Bestech Road #100
Ypsilanti, MI 48197